BETTER BUSINESS BUREAU

Ames Tile & Stone is now BBB accredited and part of a community of trusted businesses! The BBB provides an unbiased viewpoint, and a Standards for Trust which all accredited businesses must agree to uphold. This is a thorough set of policies that ensures customers are always treated fairly and honestly. The BBB is a national resource that provides the public with unbiased information on businesses, comparing businesses not to each other, but to the BBB’s set of high standards. Ames currently has a BBB rating of A+, on a scale from A+ to F. With this accreditation, customers can now be assured that at Ames, we will continue to do our best to provide the best service possible and be a role model in the marketplace.

The following are the BBB’s Standards of Trust:

Build Trust
Establish and maintain a positive track record in the marketplace.

Advertise Honestly
Adhere to established standards of advertising and selling.

Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms.

Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

Honor Promises
Abide by all written agreements and verbal representations.

Be Responsive
Address marketplace disputes quickly, professionally, and in good faith.

Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.

Embody Integrity
Approach all business dealings, marketplace transactions and commitments with integrity.

For more information visit BBB Website

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